Subject: Re: Missing Shipment / Refund approval//Order ID: 6237620752
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 01:05:26 -0700 (MST)

Hi Team, 

We need approval to close the following case. 
Please assist 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, December 14, 2020 10:30:31 AM 
Subject: Missing Shipment / Refund approval//Order ID: 6237620752 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Oct 31 , 2020 
Order ID: [ callto:6237620752 | 6237620752 ] 
Tracking ID : 46375547105 
Total Price : 119 
Concept : LIFESTYLE 

Issue Description : The Customer placed the order on Oct 31 , 2020, Customer placed order for 6 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 6 items has been shipped from our side. 

The missing item is 160457426 - - Rimmel London Waterproof Kohl Kajal SAR26.44 
157379414 - - Max Factor Creme Puff Blush SAR49.00 
153139588 - - Max Factor 2000 Calorie Dramatic Volume Mascara SAR43.56 

Case history : The customer reached out to us on Nov 4 , 2020. and we have escalated to warehouse and they have responded saying that all items has shipped from conloc in one carton ECRYD1691011 . 

Customer's history : The customer is with us since 6/5/19 and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb