Subject: Re: Rude Staff Behaviour.
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Ishan Ahuja <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 14 Dec 2020 00:51:27 -0700 (MST)

Hi Akshay, 

Please advise if any update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ishan Ahuja" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, November 28, 2020 1:19:37 PM 
Subject: RE: Rude Staff Behaviour. 

Thanks Apoorv. 

Will keep you updated about the same. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, November 28, 2020 9:53 AM 
To: Akshay Berry <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ishan Ahuja <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Rude Staff Behaviour. 

External email sender, please take precaution. 

Hi Akshay, 

Please find attached the image as shared by the customer. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ishan Ahuja" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 25, 2020 7:37:52 PM 
Subject: RE: Rude Staff Behaviour. 

Hi [ mailto:[email-masked] | 
@Fauzan ] , 

Spoke to the customer and handled the case. Please keep an eye if the customer sends an email with the picture of the wrong item received and let me know. 

We will take it forward from our end and resolve the complaint. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 25, 2020 5:39 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ishan Ahuja < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Rude Staff Behaviour. 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the blow case and arrange a call back for the customer. 

Regards, 

Fauzan 

From: "Ishan Ahuja" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 25, 2020 6:44:47 PM 
Subject: Rude Staff Behaviour 

Hi Team, 

Ticket ID - 1752085 

Problem Statement : Rude staff behaviour and staff asking for additional return charges. 

Order ID - 9616932214 

Order Date : Nov 23, 2020 

Phone Number : +971564644907 

Store Name : Sharjah Citycenter 
Staff Name : Lakshya 

Assistance Required: Need urgent call back 

Issue Description: The customer reported that she got wrong item in her order so she visited the store to return the item at Sharjah Citycenter. However, due to the rude staff behaviour and staff asking for extra return charges she didn't returned her wrongly delivered item. 

​ 

Please check and advice as customer waiting for a call back on +971564644907. 

Thank you for your help 

Regards, 

Ishan 

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