Subject: Re: Deduction
From: Shakeeb Arsalan <[email-masked]>
To: YASSER LSM <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 14 Dec 2020 00:24:37 -0700 (MST)

Hi 

Ask the customer to provdied the transaction ID 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 14, 2020 11:52:45 AM 
Subject: Deduction 

Hi Team, 
Subject: Deduction 

Order No: 6249736603 
Ticket No: 1814586 

Description: on Nov 30, 2020 there were two attempts to order with the same amount of 90 SAR. Details of the two attempts to place the order were as follows: 

1- In the first attempt, Order No. 6249736603 is ON_VALIDATION_CANCELLED. 

2- In the second attempt, Order No. 6249781344 was placed using cash on delivery mode. 

Now the customer is claiming that the amount was deducted when placing the first order ( 6249736603). He shared the attached bank statement. 
​ 
Kindly do the needful. 

Regards, 
Yasser