Subject: RE: Refund issue #2000235350
From: Mohd Imran <[email-masked]>
To: Alinaqi Bhavnagri <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 14 Dec 2020 06:57:44 +0000

Hi Alinaqi,

Please help us to get this closed.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, December 11, 2020 7:29 AM
To: Mohd Imran <[email-masked]>
Cc: Alinaqi Bhavnagri <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund issue #2000235350
Importance: High

External email sender, please take precaution.
Hi Imran,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 12:09:48 AM
Subject: RE: Refund issue #2000235350

Hi Alinaqi,

Kindly help us to get this closed.

Order #2000235350
Order Date: Oct 2, 2020

The order was placed on Oct 2, 2020 However the order cancelled on Oct 25, 2020. and the authorization cancelled successfully. But customer still claiming that he has not received the refund. also has shared the transaction ID (01284904041).

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 9:00 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue #2000235350
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #2000235350
Order Date: Oct 2, 2020

The order was placed on Oct 2, 2020 However the order cancelled on Oct 25, 2020. and the authorization cancelled suseccfully. But customer still claiming that he has not received the refund. also has shared the transaction ID (01284904041).

Kindly check and assist us on the case.

Regards,
Fauzan
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com