Subject: Refund Not Processed//Refund Approval //Order ID: 6220339297
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 13 Dec 2020 22:55:51 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed//Refund Approval 
Order Date : Aug 31, 2020 
Order ID: 6220339297 
Return Tracking ID: 46175692743 
RMA:24140097 
Value: 174 SAR 

Assistance Required:Refund request 

Issue description : the customer returned the items ( 162501160 & 161972422 ) the refund hasn't been initiated and we have escalated to conloc and they have responded saying that the return not received. 

Customer's history : The customer is with us since 5/10/20 and this is his 8th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb