Subject: Refund not processed// 6245923079
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 13 Dec 2020 19:59:32 -0700 (MST)

Hi Team, 

With reference to the order # 6245923079 
Return Tracking ID: CRDSAL0109535820 

Kindly assist us to process the refund for the order as the has been marked as Not Delivered on hybris but still no RMA. 

Regards. 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 14 December, 2020 07:32:17 
Subject: Refund not processed// 6245923079 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 22-Nov-2020 
Order ID: 6245923079 
Return Tracking ID: CRDSAL0109535820 
Assistance Required: To process the refund. 

Issue Description: The order was marked as RTO but still not updated on the Hybris as NDR, kindly mark it as NDR so that the refund will be processed asap. 

Regards, 
Algaily.