Subject: Re: Return items collected but not returned / 6243844232 and 6244947167
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sun, 13 Dec 2020 09:31:18 -0700 (MST)

Hi Team, 

Please check and assist us with the below case. Agent already escalated to the LMG but no response. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 11 December, 2020 18:49:00 
Subject: Return items collected but not returned / 6243844232 and 6244947167 

Hi Team, 

The customer raised a return request from his 2 different orders and return items have been collected but till now items did not delivered to the warehouse yet so we have escalated to the courier team but still we have not received any response from their side. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Nov 18, 2020 and Nov 20, 2020 
Order ID: 6243844232 and 6244947167 
Tracking ID: RP1121200006012 and RP1124200004808 

Ticket number - 1790272 

We are looking forward to your reply. 

Regards 
Rehan