Subject: refund approval // 6248326356
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 13 Dec 2020 08:42:23 -0700 (MST)

Case History : 
Hi Team, 

Problem Statement: Missing item / refund approval 
Hi Team, 

Problem Statement: Missing item, 
Order Date : Nov 27, 2020 

Order ID: 6248326356 
Tracking ID; 46385143383 
Missing item ID ; 162795182 value; SAR 279.00 
Assistance Required: Need to investigation with the relevant team, 

Issue Description: The customer was placed order for 16 items and 16 items has been shipped from our end, but the customer received only 15, 
however it was escalated to the WH but we did not get any revert from them, and the courier team confirmed that they received only one pc and the same has been delivered to the customer. 

Customer History ; The customer has only two orders since 11/27/20. 

Assistance Required : Need to approve the refund 

Regards, 
Syed Ataullah