Subject: EMI issue: Order Number 9618355958 Order Number 9615038235
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Sun, 13 Dec 2020 05:00:21 -0700 (MST)

Hi Team, 

Kindly note that the customer has reported to us that with respect to the below orders the payment has not been converted into EMI 

Order Number 9618355958 
Order Number 9615038235 

I have clearly stated in my email that I need you to make sure order number 9618355958 and order number 9615038235 have been requested online for EMI conversion. 

The customer wants to communicate the Dubia First team as we did earlier in Sep 2020 to convert it into EMI as per the customer statement. 

The customer contacted the bank however Dubai First said they can't help, they will convert only as per instructions from Centre point. 

Customer history: The customer has been shopping with us since 12/6/2020 in bulk and has completed total 21 orders of more than AED 18000 till now. 

We request you to pelase find the below customer details and do the needful. 

Customer email: the customer is registered with two email [email-masked] and [email-masked] 
Contact number: +971505565998 

Regards, 
Manish