Subject: Re: Refund approval. 6249302523
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, YASSER LSM <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 13 Dec 2020 00:12:03 -0700 (MST)

Hi Team, 

Please check the below case and advise. 

Please note that the issue has been escalated to the WH under the following child ticket 1840271, however we did not get any response from them. 

Regards 
Shakeeb 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 12, 2020 2:11:37 PM 
Subject: Refund approval. 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1818096 - child Ticket: 1840271 
Order Date: Nov 29, 2020 
Order ID: 6249302523 
Tracking ID: FP1201200002616 
Total Price: SAR 267 
Concept: CP 
Issue Description: As per the Consignments details in the hybris, a total of 19 items were shipped. However, the customer is claiming that he received only 6 items, there are 13 missing items. 

Customer's history: customer with us from 15/08/2020, and he placed 3 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Yasser