Subject: Need assistance - 1803990
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 12 Dec 2020 22:07:22 -0700 (MST)

Hi Team, 

With regards to above complaint, the customer has purchased the items from Max Salalah, Oasis Mall, Oman. He is complaining that with in 3 months the items got torn. he has shared the images of the items. 

The customer is asking for a compensation. He is also stating that he will go to the Max Salalah for doing a new purchase and is looking for a discount. The total value of the items are OMR 15.00. 

Kindly assist how can we proceed with closing the customer issue. 

Regards, 
Nikhil.