Subject: RE: Missing item/Refund approval: Order ID: 6248637141 Tracking ID: SD000634561 Case id - 1833545
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 12 Dec 2020 17:09:12 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 12, 2020 8:22 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item/Refund approval: Order ID: 6248637141 Tracking ID: SD000634561 Case id - 1833545

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 5:28:53 PM
Subject: Missing item/Refund approval: Order ID: 6248637141 Tracking ID: SD000634561 Case id - 1833545

Hi Team,

Problem Statement: The customer has reported to us that he has not received 3 items

Case id - 1833545
Order Date: 11/28/200
Delivery Date: 12/5/2020
Order ID: 6248637141
Tracking ID: SD000634561

Item name: 161159103 - - Juniors Animal Flower Shaped Playmat
Item cost: SAR 97.00
Item name: 161932225 - - Giggles Embroidered T-shirt with Long Sleeves and Bow Applique
Item cost: SAR 27.00
Item name: 161932116 - - Giggles Printed Round Neck T-shirt with Chequered Long Sleeves Jacket
Item cost: SAR 65.00

Total order value: SAR 506

Assistance Required: missing item/Refund approval

Issue Description: Customer placed an order for 8 items but as per the customer only received 5 items, Under the consignment details we can see that we have shipped all 8 items.

Case history: The customer came to us on the 12/6/2020 with the issue of missing item and we have already pushed the customer back that we have shipped all 8 items as per the system however, still he is coming back to us.

Customer history: The customer has been shopping with us since 9/27/2020 and had completed total of 9 orders till now.

Regards,
Manish

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