Subject: Re: Missing item/Refund approval: Order ID: 6248637141 Tracking ID: SD000634561 Case id - 1833545
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 12 Dec 2020 09:22:22 -0700 (MST)

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 12, 2020 5:28:53 PM 
Subject: Missing item/Refund approval: Order ID: 6248637141 Tracking ID: SD000634561 Case id - 1833545 

Hi Team, 

Problem Statement: The customer has reported to us that he has not received 3 items 

Case id - 1833545 
Order Date: 11/28/200 
Delivery Date: 12/5/2020 
Order ID: 6248637141 
Tracking ID: SD000634561 

Item name: 161159103 - - Juniors Animal Flower Shaped Playmat 
Item cost: SAR 97.00 
Item name: 161932225 - - Giggles Embroidered T-shirt with Long Sleeves and Bow Applique 
Item cost: SAR 27.00 
Item name: 161932116 - - Giggles Printed Round Neck T-shirt with Chequered Long Sleeves Jacket 
Item cost: SAR 65.00 

Total order value: SAR 506 

Assistance Required: missing item/Refund approval 

Issue Description: Customer placed an order for 8 items but as per the customer only received 5 items, Under the consignment details we can see that we have shipped all 8 items. 

Case history: The customer came to us on the 12/6/2020 with the issue of missing item and we have already pushed the customer back that we have shipped all 8 items as per the system however, still he is coming back to us. 

Customer history: The customer has been shopping with us since 9/27/2020 and had completed total of 9 orders till now. 

Regards, 
Manish