Subject: Late refund issue. Case id - 1840753 Order ID: 9615146488
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 12 Dec 2020 07:33:04 -0700 (MST)

Hi Team, 

Kindly note that we have received the below update on the child ticket #1845280 however hte refund still not processed. 

AWB processed done, unfortunately the awb status in system still in new for process. Same SR raised to IT. INC0926016 

RETURN_ORDER 

	
SALES_ORDER_NO 

	
STATUS 

	
COURIER_PARTNER 

	
AWB_NO 

	
ITEM_ID 

	
CONCEPT_NAME 

	
RETURN_QTY 

	
RECEIVED_QTY 

1000210552 

	
9615146488 

	
NEW 

	
ARA 

	
46043883443 

	
161723900 

	
Lifestyle 

	
1 

	
1 

1000210552 

	
9615146488 

	
NEW 

	
ARA 

	
46043883443 

	
161348506 

	
Splash 

	
1 

	
1 

1000210552 

	
9615146488 

	
NEW 

	
ARA 

	
46043883443 

	
160033914 

	
Shoemart 

	
1 

	
1 

In Reading Gaurav , pls check the sr raised. INC0926016 

Problem Statement: Late refund issue. 

Case id - 1840753 
Order Date : 18 Nov,2020 
Order ID: 9615146488 
Tracking ID: 46043883443 

Assistance Required: Refund Asap for the order 9615146488. 
Issue Description: Return request was created on 23 Nov,2020 but still there is no progress in Refund. Customer Waiting for refund for too long. So kindly please arrange the refund for the order as soon as possible. 
Regards, 
Manish