Subject: Re: Refund approval #6244969823
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 12 Dec 2020 04:57:03 -0700 (MST)

Hi Team, 

Any update?? 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 11 December, 2020 14:36:06 
Subject: Re: Refund approval #6244969823 

Hi Team, 

Any update???? 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 5 December, 2020 09:55:15 
Subject: Refund approval #6244969823 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1754439 
Order Date: Nov 20, 2020 
Order ID: 6244969823 
Tracking ID: FP1121200001286 
Total Price: SAR159. 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

Customer's history: Customer history: one item out of 4 is missing, customer reported the issue first time as per history. the customer with us from 04/06/2020, and he placed 4 orders. 

The missing item is 162030194 - - Juniors Scooty Baby Buggy, the cost of the item is SAR159. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Samer