Subject: Re: Refund approval #6468874450
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 12 Dec 2020 04:16:49 -0700 (MST)

Hi Team, 

Please check and advise regarding the following order. 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, December 11, 2020 2:59:20 PM 
Subject: Refund approval #6468874450 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1733789 
Order Date: Mar 8, 2020 
Order ID: 6468874450 
Tracking ID: no 
Total Price: SAR292.00 
Issue Description: As per BI publisher 3 items have been received in the WH .and as per return receipt shared by the customer , 4 items have been returned (4 items under RMA 24249009),but as per the hybris the refund is " In progress " only for the 3 items. 

Customer's history: the customer with us from 27/01/20219, and he placed more than 20 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer