Subject: RE: Order Delay - 9618433284
From: Deepak Damodaran <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 12 Dec 2020 11:09:55 +0000

Hi Jessie,

Regarding this invoice no we are not getting update from the system . Please provide us the correct order No .

Thanks & Regards,
Deepak Damodaran

From: Jessie Caparas <[email-masked]>
Sent: Saturday, December 12, 2020 2:08 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; KISHAN SINGH <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Order Delay - 9618433284
Importance: High

@Deepak Damodaran<mailto:[email-masked]>

Has this been handed over to OLM team?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 1:23 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; KISHAN SINGH <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Order Delay - 9618433284

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9618433284

Order placed on Nov 28, 2020 and customer did not receive it yet. As per the order status, consignment has been created for this order and it is in Shipped status at this time. As per the tracking, there is no update. We raised child ticket for this order to confirm whether the order has been shipped or not, as per their update they have mentioned that they do not have any details regarding this order.

Not receiving any response from LMG either. Customer is chasing for their order.

Please look into this and assist in arranging the order for the customer if possible. Thank you for your help!

Regards,
Apoorv

________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 4:33:36 PM
Subject: late delivery

Hi Team,

Problem Statement:  Late Delivery

Order Date : Nov 28, 2020

Order ID: 9618433284
Tracking ID: FP112820002630
Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on Nov 28, 2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. Please do the needful.

Your friends,
The Support Tea

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