Subject: Order Delay - 9618433284
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 12 Dec 2020 02:23:00 -0700 (MST)

Hi Team, 

With reference to the order number: 9618433284 

Order placed on Nov 28, 2020 and customer did not receive it yet. As per the order status, consignment has been created for this order and it is in Shipped status at this time. As per the tracking, there is no update. We raised child ticket for this order to confirm whether the order has been shipped or not, as per their update they have mentioned that they do not have any details regarding this order. 

Not receiving any response from LMG either. Customer is chasing for their order. 

Please look into this and assist in arranging the order for the customer if possible. Thank you for your help! 

Regards, 
Apoorv 

From: "KISHAN SINGH" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 10, 2020 4:33:36 PM 
Subject: late delivery 

Hi Team, 

Problem Statement: Late Delivery 

Order Date : Nov 28, 2020 

Order ID: 9618433284 
Tracking ID: FP112820002630 
Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on Nov 28, 2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. Please do the needful. 

Your friends, 
The Support Tea