Subject: Refund approval.
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 12 Dec 2020 01:41:37 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1818096 - child Ticket: 1840271 
Order Date: Nov 29, 2020 
Order ID: 6249302523 
Tracking ID: FP1201200002616 
Total Price: SAR 267 
Issue Description: As per the Consignments details in the hybris, a total of 19 items were shipped. However, the customer is claiming that he received only 6 items, there are 13 missing items. 

Customer's history: customer with us from 15/08/2020, and he placed 3 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Yasser