Subject: RE: Refund Not initiated yet Case id - 1806669 Order Number: 9615371270
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Eugene Ocoy <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 12 Dec 2020 08:30:03 +0000

@Eugene Ocoy<mailto:[email-masked]> @Indunil Indika DiasPonna Hennadige<mailto:[email-masked]> Please confirm the receiving of the items as per Aramex it is delivered to conloc as of Nov 26th.

Please do the needful as customer following up for the refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 12, 2020 11:49 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund Not initiated yet Case id - 1806669 Order Number: 9615371270

External email sender, please take precaution.
Hi Team,

Kindly assist us in the below as the status of the RMA - 1000190641 is reached at warehouse, No action taken on child ticket# 1831290

Thank you for your help!

Best Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 December, 2020 13:10:04
Subject: Refund Not initiated yet  Case id - 1806669 Order Number: 9615371270

Hi Team,

Kindly assist us to get the refund processed for the below return as we are not getting the response on child ticket# 1831290 which was created on 6 Dec, 2020.

Problem statement: Refund Not initiated yet

Case id - 1806669
Order Number: 9615371270
Order Created: 11/18/2020
Tracking id - 46043443784

Return request created: 20/11/2020
RMA - 1000190641

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 11/27/2020 still the refund for the same has not been initiated.

Regards,
Manish
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