Subject: Re: Refund approval #8217846323
From: Samer Salmeh <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 11 Dec 2020 21:48:15 -0700 (MST)

Hi Team, 

We would like to inform you , as per customer he received 3 boxes, and we have escalated to postaplus courier but no response. 

Regards, 
Samer 

From: "Akshay Berry" <[email-masked]> 
To: "ecom cskuwait" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Midhun Madhu" <[email-masked]> 
Sent: Sunday, 6 December, 2020 18:13:05 
Subject: RE: Refund approval #8217846323 

Thank you Siva. 

[ mailto:[email-masked] | @seeta.seeta ] Please check with the customer and courier about how many boxes received and delivered. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: ecom cskuwait <[email-masked]> 
Sent: Sunday, December 6, 2020 4:39 PM 
To: Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Midhun Madhu <[email-masked]> 
Subject: RE: Refund approval #8217846323 

Dear sir, 

Please be informed the order placed with total 24 items all 24 items shipped In 05 Containers Through POSTA PLUS courier partner dated on 27/Nov/20 from WH, 

Find below Items shipped with containers 

158119982 ECKWT 71664 

1611359971 ECKWT 71672 

Thanks & Regards, 

Siva Prasad 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 06 December 2020 15:26 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval #8217846323 

[ mailto:[email-masked] | @ecom cskuwait ] [ mailto:[email-masked] | 
@Midhun Madhu ] Can u please help us know how many shipments / boxes was the order dispatched in. Customer is claiming missing items. 

161359971 - - Giggles Casual Baby Stroller 

158119982 - - Giggles Wooden Gliding Cradle 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 4:07 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval #8217846323 

External email sender, please take precaution. 

Hi Team, 

Kindly advise us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 5 December, 2020 09:07:40 
Subject: Refund approval #8217846323 

Hi Team, 

Hi Team 

Problem Statement: Refund approval. 

Ticket ID : 1811171 - 1820437 

Order Date : Nov 26, 2020 

Order ID : 8217846323 

Tracking ID : 100042823233 

Total Price: 64.4 KWD 

I ssue Description : Customer placed order for 24 items but as per the customer he/she has only received 22 items, Under the consignment details we can see that all 24 items has been shipped/Delivered from our side. 

Customer's history : two items out of 24 is missing, customer reported the issue first time as per history. The missing item are: 

161359971 - - Giggles Casual Baby Stroller the cost of the item is 

KWD34.20. 

158119982 - - Giggles Wooden Gliding Cradle the cost of the item is KWD31.20. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Samer 

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