Subject: RE: Refund Complaint / [email-masked]
From: Jessie Caparas <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 12 Dec 2020 04:25:44 +0000

Thanks @Mohammed Athar<mailto:[email-masked]>

Since there has been no order place, can we please refund this to the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar <[email-masked]>
Sent: Friday, December 11, 2020 6:57 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Complaint / [email-masked]

Hi Jessie,

We have received the payment in our account.Refer to the below screenshot FYI.

Thanks & Regards,
Athar Mohammed,
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 2:54 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Complaint / [email-masked]<mailto:[email-masked]>
Importance: High

@Mohammed Athar<mailto:[email-masked]>

Can you please help check on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 2:31 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Complaint / [email-masked]<mailto:[email-masked]>
Importance: High

External email sender, please take precaution.
Hi Team,

The customer is claiming she was charged SAR 130. However, we have checked the Hybris and we are unable to locate any order with same amount deduction.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 December, 2020 15:10:27
Subject: Refund Complaint / [email-masked]<mailto:[email-masked]>

Hi Team,

The customer has tried to placed his order but the order did not placed. However, the amount has deduct from his bank account so we have asked for the bank statement and we request you please check the bank statement and do the needful to resolve this case as soon as possible.

Email ID: [email-masked]<mailto:[email-masked]>
Mobile Number: +966583776861

Amount: SAR 130

Ticket number: 1746739

We are looking forward to your reply.

Regards
Rehan

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