Subject: Re:
From: AHMED OMER <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, shakeeb arsalan <[email-masked]>
Date: Fri, 11 Dec 2020 13:04:22 -0700 (MST)

any update 

From: "AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "shakeeb arsalan" <[email-masked]> 
Sent: Saturday, 5 December, 2020 00:27:29 

with refrrence to ticket number: 1754030 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : 6230554071 
Order ID: 6230554071 
Tracking ID: 46286631510 
RMA: 1000057994 
Assistance Required: Need refund for customer. 
Issue Description: the customer place a return request at 10/10/2020 and she claim that she return the items wtih other return request belong to the order (6232517931) RMA (1000098353) and the shipping agent toke it, after consulting with fauzan I made a child ticket to the warehouse to initiate the refund but till now there is no update from the warehouse nor the hypris as per the Aramex website the tracking id is invalid, the hypris status shows submitted to warehous and process the RMA asap and update us. 

Regards, 
Ahmed Omer