Subject: Re: Late Shipping // 6239562364
From: Apoorv Joshi <[email-masked]>
To: mohamed nagy <[email-masked]>
Cc: "Max WH. Dammam" <[email-masked]>, maxwhryd ecom <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammad Ayaz <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Saad
Date: Fri, 11 Dec 2020 09:26:44 -0700 (MST)

Dear Nagy, 

Kindly advise if any update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "mohamed nagy" <[email-masked]> 
To: "Max WH. Dammam" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Mohammad Ayaz" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Saad Alonaizi" <[email-masked]> 
Sent: Sunday, December 6, 2020 2:31:24 PM 
Subject: RE: Late Shipping // 6239562364 

Dear [ mailto:[email-masked] | 
@Max WH. Dammam ] , [ mailto:[email-masked] | 
@Maxwhryd Ecom ] , 

3 rd reminder, appreciate your response, it is MOC case and need to close it with the Ministry ASAP, 

Case is pending for 2 weeks and we did not got an update since then. 

Regards, 

Mohamed Nagy 

From: Mohamed Nagy <[email-masked]> 
Sent: Saturday, December 5, 2020 2:46 PM 
To: Max WH. Dammam <[email-masked]>; Maxwhryd Ecom <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Saad Alonaizi <[email-masked]> 
Subject: RE: Late Shipping // 6239562364 
Importance: High 

Dear All, 

Do we have an update for this case ?, 

Appreciate your prompt Action. 

Regards, 

From: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 30, 2020 6:26 PM 
To: Max WH. Dammam < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping // 6239562364 
Importance: High 

Dear All, 

Kind reminder. 

Regards, 

From: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 30, 2020 9:06 AM 
To: Max WH. Dammam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping // 6239562364 

FYI……. 

From: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 7:23 PM 
To: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Max WH. Dammam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping // 6239562364 
Importance: High 

Dear Team, 

We need this order to be cancelled and refunded ASAP, 

It is MOC case now and the customer want his money back the soonest, 

Appreciate your prompt action, 

Regards, 

Mohamed Nagy 

From: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 27, 2020 3:00 PM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Max WH. Dammam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping // 6239562364 

Dear team , 

Below Said Dammam Territory Order .. 

Dear Dammam team , 

Pls Update below said order status.. 

Thanks 

Esaf 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 27, 2020 11:26 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping // 6239562364 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Please note that the order is pending from 20 days and still not shipped, so kindly look into this and arrange the delivery ASAP. 

Thanks & Regards, 

Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 23 November, 2020 20:03:05 
Subject: RE: Late Shipping // 6239562364 

Hi [ mailto:[email-masked] | 
@Maxwhryd Ecom ] , 

Please confirm the shipping status for below order. 

Order ID: ​6239562364 

Tracking ID: CRDSAL0093398020 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 23, 2020 10:03 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late Shipping // 6239562364 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Late Shipping 

Order Date: ​06-Nov-2020 

Order ID: ​6239562364 

Tracking ID: CRDSAL0093398020 

Assistance Required: Need To Ship 

Child Ticket; 1717273 

Issue Description: As per Hybris the order shipped on 07/11/20, but physically not received at courier outlet, ​ 

so kindly ​arrange the shipment ASAP. 

Thanks & Regards, 
Seeta Kunwar 

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