Subject: [JIRA] (REL-129518) Refund rejected 3 times (6245377366)
From: "Neha K (Jira)" <[email-masked]>
To: "fauzan musalman" <[email-masked]>
Date: Fri, 11 Dec 2020 14:06:48 +0000

Neha K *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-129518 Refund rejected 3 times (6245377366) 

Neha K *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMTRmYTI5YWY1M2Y3NGU4ZThjYjliZWZhNDk5MGU5ZjciLCJwIjoiaiJ9 )

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REL-129518 ( https://landmark.atlassian.net/browse/REL-129518?atlOrigin=eyJpIjoiMTRmYTI5YWY1M2Y3NGU4ZThjYjliZWZhNDk5MGU5ZjciLCJwIjoiaiJ9 )

Refund rejected 3 times (6245377366) ( https://landmark.atlassian.net/browse/REL-129518?atlOrigin=eyJpIjoiMTRmYTI5YWY1M2Y3NGU4ZThjYjliZWZhNDk5MGU5ZjciLCJwIjoiaiJ9 )
Updates
Neha K 6:03 pm GST Status: To Be Assigned Hybris Resolved
Comments
Neha K 6:03 pm GST

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

@Sankar T

View issue ( https://landmark.atlassian.net/browse/REL-129518?atlOrigin=eyJpIjoiMTRmYTI5YWY1M2Y3NGU4ZThjYjliZWZhNDk5MGU5ZjciLCJwIjoiaiJ9 )

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