Subject: Re: Customer collected partial order C&C - 6228366923
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Fri, 11 Dec 2020 05:14:25 -0700 (MST)

Hi Jessie, 

Thank you for providing the approval for refund. 

However, the items were not shipped from the warehouse, hence we are unable to create any RMA for refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Prakash Iyangar" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Friday, 11 December, 2020 17:13:23 
Subject: RE: Customer collected partial order C&C - 6228366923 

[ mailto:[email-masked] | @Seeta Seeta ] 

Go ahead with the refund. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, December 11, 2020 1:56 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Prakash Iyangar <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]> 
Subject: Re: Customer collected partial order C&C - 6228366923 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Prakash Iyangar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 5 November, 2020 18:05:37 
Subject: RE: Customer collected partial order C&C - 6228366923 

[ mailto:[email-masked] | @Prakash Iyangar ] 

Please advise if we can refund the below missing items? 

The customer has multiple orders with us from January of this year. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 5, 2020 2:56 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer collected partial order C&C - 6228366923 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. As per warehouse and the store the second parcel in this package is neither at WH nor at the store. The associated ticket ID is: 1650655. 
Items that seems to be lost are: 
162214443 - - Graphic Print Round Neck T-shirt and Pyjama Set 
162372650 - - Solid Mid-Rise 3/4 Jog Pants with Pocket Detail 
162295958 - - Printed T-shirt with Round Neck and Cap Sleeves 
162664528 - - Graphic Print T-shirt with Round Neck and Long Sleeves 

162677342 - - Emoji Print T-shirt with Turtle Neck and Long Sleeves 

Concept: MAX, Value of the lost items is: SAR 110. Reamining items are collected by the customer as per consignment details. 

Thank you for looking into this. 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 24, 2020 3:29:08 PM 
Subject: Customer collected partial order C&C 

Hi Team, 

Problem Statement: Customer collected partial order. 

Order Date :29/09/2020 

Order ID:6228366923 

Tracking ID:622836692322999991 

Store code: Max60129 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer received partial order . As per the hybris the order is partially shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery 

Regards, 

Shafeeque 

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