Subject: RE: refund not process - 2000292036
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 6 Dec 2020 16:01:59 +0000

Proceed with goodwill.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 5, 2020 12:09 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: refund not process - 2000292036

External email sender, please take precaution.
Hi Team,

Please assist in investigating the below case, the customer is saying they handed over the items. Courier is saying they do not have any record of the shipment. The items that customer returned according him are the below:
162077165 - - Striped Sweatshirt with Long Sleeves
162077151 - - Printed Sweatshirt with Round Neck and Long Sleeves

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 November, 2020 20:46:39
Subject: refund not process

Hi Team,

Tracking ID - 43820032911
Order no  - 2000292036
the customer claims that he has handed over the item .

I forwarded the issue to aramex to check if they have received the items they replied that the shipment is not recorded in their system
kindly check and advice

Warm Regard,
Ezzaldeen

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