Subject: Return Issue - Feedback
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Sun, 6 Dec 2020 12:11:49 +0000

Hi Team,

Please check ticket ID 1783064.

Why is the agent asking the customer to create the return himself? The customer wrote in the first place since he needs assistance.

Also, the resolution provided is incomplete. This is a fatal!

Go through this case and make sure the agent is coached.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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