Subject: RE: [#459963] Re: Refund transfer confirmation.
From: Malik Ismail <[email-masked]>
To: Sankar T <[email-masked]>, seeta.seeta <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 6 Dec 2020 12:11:26 +0000

Hi Sankar,

FYI. Wil do manual refund. 6479937920

@seeta.seeta<mailto:[email-masked]>

Please get bank details.

Regards,
Malik
From: PayFort Operations Team <[email-masked]>
Sent: Sunday, December 6, 2020 11:32 AM
To: seeta.seeta <[email-masked]>
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: [#459963] Re: Refund transfer confirmation.

External email sender, please take precaution.
Hi Seeta,
​
Good morning!
​
Our sincere apologies for the unintended delay in our response due to the UAE holidays.

Upon checking this Order ID 6479937920, we can see that the refund action got failed as can be seen below:
​
​
FORT ID
158654528300094266
Merchant Name
Landmark Group
Commercial Name
Landmark KSA
Merchant Country
Kingdom Of Saudi Arabia
Merchant Reference
6479937920
Authorization Code
092560
Date & Time
2020-08-01 16:44:42
Customer Name
N/A
Customer IP
46.152.39.116
Geolocation IP
146.177.34.233
Customer Email
[email-masked]
Order Description
N/A
Acquirer
Al-Rajhi Bank
Payment Method
Debit Cards
Payment Option
MADA
Card Number
529741******8041
Expiry Date (yy/mm)
20/06
Card Holder Name
N/A
Amount
925.00
Currency
SAR
Status
Purchased
[Image removed by sender.]

We also tried checking our records if there's any manual refund request sent to us for this specific transaction, and we found none.

We hope this helps.

Best regards,

Jovelyn Vicencio
Operations Analyst

Phone: UAE +971 4573 9800 (Option 2)
Email: [email-masked]
[Image removed by sender. Payfort FZ LLC]
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#stayUPBEAT
On Sat, 5 Dec at 11:40 PM , PayFort Operations Team <[email-masked]> wrote:
Hi Seeta,

Good Evening and Thank you for contacting PayFort.

We are working on your query and we will update you as soon as possible.

We appreciate your patience in the interim.

Best Regards,
Angelica Tuason
Operations Analyst

Phone: UAE +971 4573 9800 (Option 2)
Email: [email-masked]

[Image removed by sender. Payfort FZ LLC]

A letter to our community<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.payfort.com%2Fa-letter-to-our-community%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C41c1064eb6314137295408d899b8f49c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637428366952273831%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0eD2W3R8mQ%2BfvtdKFvGeF7rCQwMOaHXPrjH6hfgh%2FNc%3D&reserved=0>
#stayUPBEAT

On Wed, 2 Dec at 11:29 AM , Seeta Seeta <[email-masked]> wrote:
Hi Team,

Requesting you to assist us in the below case on urgent basis.

The case is pending since long time.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "malik ismail" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Monday, November 30, 2020 3:12:45 AM
Subject: RE: Refund transfer confirmation.

Hi Seeta,

Escalated to PayFort team.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 29, 2020 10:01 AM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Abdulaziz Ahmed, Hasan. Ghilan <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund transfer confirmation.

External email sender, please take precaution.
Hi Malik,

Problem Statement: Refund transfer confirmation.

As per Hybris the refund follow on rejected 5 times for the below order , Jira confirmed on 19/10/2020 will take 7-10 business days however still customer did not receive it.
Kindly confirm the amount has been transferred from our end so that we can resolve the case .please find the details below:

Order Date :Apr 10 ,2020
Order ID:6479937920
Tracking ID:S000908764691
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 18 June, 2020 17:12:52
Subject: Re: Need POD

Hi Abdul,

For this order the refund has already processed on today.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 18 June, 2020 15:44:32
Subject: Re: Need POD

Hi Team,

Any updates on this case?

Regards,
Abdulaziz
________________________________
From: "Abdulaziz Ahmed Hasan. Ghilan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 29 May, 2020 16:13:12
Subject: Need POD

Hi Team,

Problem Statement: Need POD
Order Date :Apr 10 ,2020
Order ID:6479937920
Tracking ID:162351556
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 10/04/2020 and as per shipa website the order delivered to customer on 25/04/2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,

Abdulaziz

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C41c1064eb6314137295408d899b8f49c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637428366952283819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FZbXTAwtFwXU3LJp6UwYUQfIaanOg5kr%2B9VUuCJHbf8%3D&reserved=0>
459963:58665
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com