Subject: Late refund (Cancelled RMA) For Order ID 9615353778
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 6 Dec 2020 03:31:50 -0700 (MST)

Hi Team, 

Ticket - 1832370 
Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 18, 2020 
Order ID: 9615353778 
RMA: 1000189872 
Tracking ID: 46043432256 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 25, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan