Subject: Re: Refund Not Processed//Order ID: 6237144646
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 6 Dec 2020 03:06:42 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 3 December, 2020 12:22:49 
Subject: Re: Refund Not Processed//Order ID: 6237144646 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 28 November, 2020 15:15:58 
Subject: Refund Not Processed//Order ID: 6237144646 

Hi Team, 

Problem Statement : Refund Not Processed 
Order Date : Oct 29, 2020 
Order ID: 6237144646 
Tracking ID : 46376145340 
RMA: 1000121848 

Issue Description : The Customer placed the order on Apr Oct 29, 2020 and wanted to return 4 items but we have received the return of only for 3 items out of 4 with the RMA reflected on Hybris as 1000121848. Later the customer contacted us regarding not receiving his refund because it has not been processed from end. When we contacted the customer asking if all the four items were returned he said that he has returned all the four items. 
Item not received is: 
162341935 - - Dsney Mowgli Graphic Print T-shirt with Round Neck and Short Sleeves SAR35 (Quantity 1) 

Regards, 
Ebrahim Hageb