Subject: Re: Amount Deduction / [email-masked]
From: Seeta Seeta <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Fauzan Musalman <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 6 Dec 2020 02:48:29 -0700 (MST)

Hi Mustafa, 

The transaction id id : 028244027321. KWD 32.500 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustafa Chakki" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 6 December, 2020 14:54:05 
Subject: RE: Amount Deduction / [email-masked] 

Please provide any reference such as Transaction ID , Merchant ID or Order ( if there is any) in order to give you the status. 

And please tell whether there is a hybris ticket or sharepoint query for this one. 

From: Akshay Berry <[email-masked]> 
Sent: Sunday, December 06, 2020 12:21 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Reddy Prasad <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Amount Deduction / [email-masked] 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Harish Thakor ] Please update if this is done? 

The customer visited the store again on Friday and she is complaining there. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Akshay Berry 
Sent: Sunday, November 22, 2020 11:54 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount Deduction / [ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | @Mustafa Chakki ] Please update about the same as the customer is still waiting for the refund and she is complaining in the store. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 18, 2020 9:59 PM 
To: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Amount Deduction / [ mailto:[email-masked] | [email-masked] ] 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to customer Email ID: [ mailto:[email-masked] | [email-masked] ] 

Customer has made an order Oct 08, 2020 . However, payment failed but the amount has been debited from customer account. As per the hybris there is no order details for Oct 08, 2020. 

Bank statement shared by the customer has been attached. 

Amount: KWD 32.500 

Customer Name: Remy Uwem 

Customer Email id: [ mailto:[email-masked] | [email-masked] ] 

Kindly check and advise for the further process. 

Regards, 

Fauzan 
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