Subject: RE: Amount Deduction / [email-masked]
From: Mustafa Chakki <[email-masked]>
To: Akshay Berry <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 6 Dec 2020 09:24:05 +0000

Please provide any reference such as Transaction ID , Merchant ID or  Order ( if there is any)  in order to give you the status.
And please tell whether there is a hybris ticket  or sharepoint query for this one.

From: Akshay Berry <[email-masked]>
Sent: Sunday, December 06, 2020 12:21 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Mustafa Chakki <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Amount Deduction / [email-masked]

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]> Please update if this is done?

The customer visited the store again on Friday and she is complaining there.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Sunday, November 22, 2020 11:54 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deduction / [email-masked]<mailto:[email-masked]>

@Mustafa Chakki<mailto:[email-masked]> Please update about the same as the customer is still waiting for the refund and she is complaining in the store.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 9:59 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Amount Deduction / [email-masked]<mailto:[email-masked]>
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to customer Email ID: [email-masked]<mailto:[email-masked]>

Customer has made an order Oct 08, 2020. However, payment failed but the amount has been debited from customer account. As per the hybris there is no order details for Oct 08, 2020.
Bank statement shared by the customer has been attached.

Amount: KWD 32.500
Customer Name: Remy Uwem
Customer Email id: [email-masked]<mailto:[email-masked]>

Kindly check and advise for the further process.

Regards,
Fauzan
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