Subject: Re: Missing items / Refund approval //Order ID: 6237917685
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 6 Dec 2020 02:17:46 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 2 December, 2020 14:27:39 
Subject: Re: Missing items / Refund approval //Order ID: 6237917685 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 27 November, 2020 17:42:37 
Subject: Re: Missing items / Refund approval //Order ID: 6237917685 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 13:42:35 
Subject: Missing items / Refund approval //Order ID: 6237917685 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 1, 2020 
Order ID: 6237917685 
Tracking ID: SD000329773 
Total Price: SAR179 
Concept: BABYSHOP 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 9 items but as per the customer he has only received 8 items, Under the consignment details we can see that all 9 items has been shipped from our side. 

The missing item is 162573251 - - Juniors Printed 5-Piece Comforter Set (quantity 1) 

Case history : The customer reached out to us on Nov 11 , 2020. and we have escalated to warehouse and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 2/25/20 and this is his 14th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb