Subject: Re: [#459457] Refund RRN Request - 6481164567
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 06 Dec 2020 08:53:48 +0000

Hi Apoorv,     ​Good afternoon!  ​   Our sincere apologies for the unintended delay in our response due to the UAE Holidays.  ​   ​Please find the below details of the payment ID in question:      FORT ID  158676384700061200  Merchant Name  Landmark Group  Commercial Name  Landmark KSA  Merchant Country  Kingdom Of Saudi Arabia  Merchant Reference  6481164567  Authorization Code  703099  Date & Time  2020-07-14 12:39:48  Customer Name  N/A  Customer IP  51.36.42.9  Geolocation IP  146.177.34.230  Customer Email  [email-masked]  Order Description  N/A  Acquirer  Al-Rajhi Bank  Payment Method  Debit Cards  Payment Option  MADA  Card Number  484783******2172  Expiry Date (yy/mm)  20/10  Card Holder Name  N/A  Amount  413.00  Currency  SAR  Status  Refunded     ​     ​   We can see that the first partial refund (47.00 SAR) was done successfully on 2020-04-13, however, the next refund actions were declined by the system.     We hope you find this information helpful.     Best regards,       Jovelyn Vicencio  Operations Analyst     Phone: UAE +971 4573 9800 (Option 2)   Email: [email-masked]        A letter to our community   #stayUPBEAT     
                           
                            On
                            Thu, 3 Dec at 11:56 AM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
   
 Please update on the below case. 
   
 Regards, 
 Apoorv 

  

 From: "Apoorv Joshi" <[email-masked]> To: "PayFort Operations Team" <[email-masked]> Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> Sent: Monday, November 30, 2020 11:58:08 AM Subject: Refund RRN Request - 6481164567  

 
 Hi Team, 
  With reference to the order number: 6481164567 
 Request Token Number: 158676384700061200 
 Authentication/Transaction ID: 703099 
  Kindly share the "refund RRN" for this order, as we can see the refund has been successfully processed from our end for this on Aug 4, 2020 however, the customer is reporting they have not received this refund. Please find attached their Bank Statement for the same. 
  Thank you for your help! 
  Regards, 
 Apoorv