Subject: Re: POD Issue//Refund Approval//Order ID: 8200243698
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 6 Dec 2020 01:16:12 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 2 December, 2020 11:41:49 
Subject: Re: POD Issue//Refund Approval//Order ID: 8200243698 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 28 November, 2020 16:32:01 
Subject: Re: POD Issue//Refund Approval//Order ID: 8200243698 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 21 November, 2020 15:06:48 
Subject: POD Issue//Refund Approval//Order ID: 8200243698 

Hi Team, 

Problem Statement : POD Issue / Refund approval . 

​Order Date : Aug 29, 2020 
Order ID: 8200243698 
Tracking ID: S002275928540 
Total value: KWD9.57 
Concept: BABYSHOP 

Issue Description :The Customer placed the order on Aug 29, 2020 , Please note that the customer has received only messages for the delivery ,However, the status on hybris delivered. 

Case history : The customer reached out to us on Oct 20 , 2020. and we are getting the below response response from shipa team that the order was delivered to the customer end. 

Customer's history : The customer is with us since 7/8/20 and this is her second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb