Subject: RE: Return Approval - 9613896082
From: Varun Sharma <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 6 Dec 2020 07:46:28 +0000

Hi @Mohd Imran<mailto:[email-masked]>

Return on lingerie items is not allowed due to hygiene reasons, all the more so in today’s situation.
This is a standard practice not just for Splash but for any retailer.

Best
Varun

From: Mohd Imran <[email-masked]>
Sent: Friday, December 04, 2020 8:45 PM
To: Varun Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Return Approval - 9613896082

H Varun,

Can we take return for the below item?

With regards to Order ID 9613896082, the customer is looking to return 2 non-returnable items - 162871257 - - Hanes Underwired T-shirt Bra with Hook and Eye Closure & 162871248 - - Hanes Underwired T-shirt Bra with Hook and Eye Closure, each one is of AED 69.00.

We have pushed back the customer once, but she is adamant and stating that she has exchange the bras in stores earlier. The reason for requesting is size unfit.

The customer is with us since Feb'2019 and this is his 3rd order with us.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 4:08 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Approval - 9613896082

External email sender, please take precaution.
Hi Team,

Please advise if we can go ahead with the refund,

Regards
shakeeb
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 4:24:18 PM
Subject: Return Approval - 9613896082

Hi team,

With regards to Order ID 9613896082, the customer is looking to return 2 non returnable items - 162871257 - - Hanes Underwired T-shirt Bra with Hook and Eye Closure & 162871248 - - Hanes Underwired T-shirt Bra with Hook and Eye Closure, each one is of AED 69.00.

We have pushed back the customer once, but she is adamant and stating that she has exchange the bras in stores earlier. The reason for requesting is size unfit.

The customer is with us since Feb'2019 and this is his 3rd order with us.

Kindly advise shall we go ahead and accept the return for these.

Regards,
Nikhil.

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