Subject: RE: Refund approval/ 8211710648
From: "Mohammed Attar" <[email-masked]>
To: "'Malik Ismail'" <[email-masked]>, "'Shakeeb Arsalan'" <[email-masked]>, "'Saif Eldin Ibrahim'" <[email-masked]>
Cc: "'seeta.seeta'" <[email-masked]>, "'Fauzan Ahmad, Musalman'" <[email-masked]>, "'Apoorv Joshi'" <[email-masked]>, "'Asjad Hussain'" <[email-masked]>
Date: Sun, 6 Dec 2020 09:33:09 +0300

Dear Malik,

Please find below PACI photo , ID number are not requested upon delivery. 

 

Thanks , 

Mohammed Attar
Account Management

  M: +965 97840500

  <http://shipa.com/logistics-for-business/shipa-delivery/> shipa.com/delivery

From: Malik Ismail <[email-masked]> 
Sent: Saturday, December 5, 2020 10:41 PM
To: Mohammed Attar <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>; 'Saif Eldin Ibrahim' <[email-masked]>
Cc: seeta.seeta <[email-masked]>; 'Fauzan Ahmad, Musalman' <[email-masked]>; 'Apoorv Joshi' <[email-masked]>; 'Asjad Hussain' <[email-masked]>
Subject: RE: Refund approval/ 8211710648

Hi  <mailto:[email-masked]> @Mohammed Attar,

Do we have ID number ?

Also, can your team check with customer and confirm.

Regards

Malik 

From: Mohammed Attar <[email-masked] <mailto:[email-masked]> > 
Sent: Saturday, December 5, 2020 2:27 PM
To: Malik Ismail <[email-masked] <mailto:[email-masked]> >; 'Shakeeb Arsalan' <[email-masked] <mailto:[email-masked]> >; Jessie Caparas <[email-masked] <mailto:[email-masked]> >; Mohd Imran <[email-masked] <mailto:[email-masked]> >; 'Saif Eldin Ibrahim' <[email-masked] <mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]> >; 'Fauzan Ahmad, Musalman' <[email-masked] <mailto:[email-masked]> >; 'Apoorv Joshi' <[email-masked] <mailto:[email-masked]> >; 'Asjad Hussain' <[email-masked] <mailto:[email-masked]> >; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >
Subject: RE: Refund approval/ 8211710648

External email sender, please take precaution.

Dear Malik , 

Please find below ;

 

Thanks , 

Mohammed Attar
Account Management

  M: +965 97840500

  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C2ffd349899a14e1e35a908d899086050%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637427608546842265%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=myAnIW8h%2FKH44jMNBgT0WZaUW09eRJa1PyeFrBdeKgo%3D&reserved=0> shipa.com/delivery

From: Malik Ismail <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, December 4, 2020 12:57 PM
To: Shakeeb Arsalan <[email-masked] <mailto:[email-masked]> >; Jessie Caparas <[email-masked] <mailto:[email-masked]> >; Mohd Imran <[email-masked] <mailto:[email-masked]> >; Mohammed Attar <[email-masked] <mailto:[email-masked]> >; Saif Eldin Ibrahim <[email-masked] <mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]> >; Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]> >; Apoorv Joshi <[email-masked] <mailto:[email-masked]> >; Asjad Hussain <[email-masked] <mailto:[email-masked]> >; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >
Subject: RE: Refund approval/ 8211710648

Hi Shipa Team,

Please provide POD for AWB SD000337660 – 8211710648

Customer claim not delivered.

Regards,

Malik 

From: Shakeeb Arsalan <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, December 4, 2020 11:06 AM
To: Jessie Caparas <[email-masked] <mailto:[email-masked]> >; Mohd Imran <[email-masked] <mailto:[email-masked]> >; Malik Ismail <[email-masked] <mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]> >; Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]> >; Apoorv Joshi <[email-masked] <mailto:[email-masked]> >; Asjad Hussain <[email-masked] <mailto:[email-masked]> >; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >
Subject: Re: Refund approval/ 8211710648

External email sender, please take precaution.

Hi Team,

Please check and advise.

Regards
shakeeb

  _____  

From: "Asjad Hussain" <[email-masked] <mailto:[email-masked]> >
To: "Seeta Seeta" <[email-masked] <mailto:[email-masked]> >
Cc: "Fauzan Ahmad, Musalman" <[email-masked] <mailto:[email-masked]> >, "Shakeeb Arsalan" <[email-masked] <mailto:[email-masked]> >, "Apoorv Joshi" <[email-masked] <mailto:[email-masked]> >
Sent: Wednesday, December 2, 2020 5:35:14 AM
Subject: Refund approval/ 8211710648

Hi Team

Problem Statement :  Refund approval.

Ticket id : 1650487 

Order Date : Nov 2, 2020 

Order ID: 8211710648 

Tracking ID : SD000337660 

Total Price :  KWD10.70 

Issue Description : The Customer placed the order on Nov 2, 2020  and it is pending since then because the order is delivered as per hybris.  However, Customer is claiming that he has not received the order.

Case history : The customer reached out to us on  , 4 Nov 2020  and since then the issue was escalated to the courier team for POD but we got no response.

Customer's history : the customer is with us since 6/30/20  and this is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

Asjad

 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com <http://www.landmarkgroup.com>