Subject: Re: POD Issue / Refund approval//Order ID: 6248541721
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 5 Dec 2020 23:25:21 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 30 November, 2020 13:50:53 
Subject: POD Issue / Refund approval//Order ID: 6248541721 

Hi Team, 

Problem Statement : POD Issue / Refund approval. 

Order Date : Nov 28, 2020 
Order ID: 6248541721 
Tracking ID: SD000607583 
Total value: 208.10 
Concept: SPLASH 

Issue Description :The Customer placed the order on Nov 28, 2020 , Please note that the customer has received only message for the delivery ,However, the shipment still not delivered. 

Case history : The customer reached out to us on Nov 30 , 2020 . and we are getting the below response from shipa team "As per the system, has been delivered successfully. Please confirm again from your end. 

Customer's history : The customer is with us since 5/1/19 and this is his 13th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb