Subject: late delivery case ID: 1769507
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 5 Dec 2020 22:43:49 -0700 (MST)

Problem Statement: late delivery 
Order Date : Nov 21, 2020 
Order ID: 6245432523 
Tracking ID:SD000505723 
Assistance Required: Need urgent delivery. 

Issue Description: the customer has placed his order on Nov 21, 2020 with the order id 6245432523, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 
please expedite the delivery. to the customer's given address . customer is complaining that courier partner contacted him and asked him to collect the item but he is in jeddah and courier partner is not willing to deliver the item to his address. 

customer's address: Jeddah Equestrian City Ghoula next to the markets of Humaidan 

Best regards 
Ammar asif