Subject: RE: Damage Item (WWD) / 6226424410
From: Bsj Nf <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, EcomRDC babyshop5 <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>, Sulaiman Rehman <[email-masked]>, BS Cod Jeddah <[email-masked]>, Moosa Yusuf <[email-masked]>, Navaz Nt <[email-masked]>
Date: Sun, 6 Dec 2020 03:31:43 +0000

Hi
Team
Please yesterday we call to Riyadh customer now stay in Jeddah our team today damage item return, but customer respond no need to return he wants to exchange the new item return replace. Kindly advise.

@EcomRDC babyshop5<mailto:[email-masked]>-Akram
As you discussed and Kindly follow up
[Table  Description automatically generated]
Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Fauzan Ahmad . Musalman
Sent: Sunday, December 06, 2020 5:00 AM
To: EcomRDC babyshop5 <[email-masked]>
Cc: Bsj Nf <[email-masked]>; Sachin Maheshwari <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Sulaiman Rehman <[email-masked]>; BS Cod Jeddah <[email-masked]>; Moosa Yusuf <[email-masked]>; Navaz Nt <[email-masked]>
Subject: Re: Damage Item (WWD) / 6226424410
Importance: High

External email sender, please take precaution.
Hi Team,

Customer has provided us the address so please do the needful.

Address:  Jeddah Sari with Madinah Road (Al Bawadi )behind Falastin Embassy
Mobile number: 0581500118

Regards,
Fauzan

________________________________
From: "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
To: "bsj nf" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "sulaiman rehman" <[email-masked]<mailto:[email-masked]>>, "BS Cod Jeddah" <[email-masked]<mailto:[email-masked]>>, "Moosa Yusuf" <[email-masked]<mailto:[email-masked]>>, "navaz nt" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 1:55:14 PM
Subject: RE: Damage Item (WWD) /  6226424410

Dear CS Team,
Please kindly confirm customer proper staying location, when our delivery team call the customer on yesterday, he is again saying now in Jeddah item also in Jeddah.

Bsj Nf [email-masked]<mailto:[email-masked]> Mr Harun,
CS team once confirm customer proper location please do the need full.

Thanks & regards,
Akram Shaik
From: Bsj Nf
Sent: Thursday, November 05, 2020 1:42 PM
To: EcomRDC babyshop5; Sachin Maheshwari; Fauzan Ahmad . Musalman
Cc: seeta.seeta; Rehan Khan; Shakeeb Arsalan; Apoorv Joshi; Escalations Dxbteam; ArishLaila; Sulaiman Rehman; BS Cod Jeddah; Moosa Yusuf; Navaz Nt
Subject: RE: Damage Item (WWD) /

Hi
@EcomRDC babyshop5<mailto:[email-masked]>-Akram
Please check the below order status Yesterday Jed-team call to customer but customer respond now he is stay in Riyadh and item also Riyadh. Kindly contract to customer and do the needful.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Bsj Nf
Sent: Tuesday, November 03, 2020 1:36 PM
To: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damage Item (WWD) /

Hi
@EcomRDC babyshop5<mailto:[email-masked]>-Mr.Akram
We will arrange for the below order return from the customer on tomorrow 04th-Nov-20.Once customer return same will confirm.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: EcomRDC babyshop5
Sent: Tuesday, November 03, 2020 11:55 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damage Item (WWD) /

Dear Sir,

When our delivery team contact the customer for item collection, he is saying item purchase in Riyadh moved to Jeddah.

Bsj Nf [email-masked]<mailto:[email-masked]> Harun,

As discussed, Please arrange delivery team for item collection, once you receive please  send to Riyadh warehouse.
Customer No-0581500118

Thanks & regards,
Akram Shaik
From: Sachin Maheshwari
Sent: Monday, November 02, 2020 7:04 AM
To: Fauzan Ahmad . Musalman; EcomRDC babyshop5
Cc: seeta.seeta; Rehan Khan; Shakeeb Arsalan; Apoorv Joshi; Escalations Dxbteam; ArishLaila
Subject: RE: Damage Item (WWD) / 6226424410

Hi @EcomRDC babyshop5<mailto:[email-masked]> Akram,

Pls arrange for return processing.

Regards,
Sachin

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 1:04 PM
To: [email-masked]<mailto:[email-masked]>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Subject: Damage Item (WWD) / 6226424410
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6226424410
Order Date: Sep 22, 2020
Tracking ID: 14822206226424410
Item ID: 162037467 - - Juniors Maxim Travel System / WWD

Customer recieved the damaged item and shared the pic of the item. (PFA)
Kindly check and do the needful as customer is chasing us.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 19:28:00
Subject: Damage Item (WWD) / 6226424410

Hi Team,

Customer placed his order for "Juniors Maxim Travel System" but he received the damaged item so we've escalated to the warehouse regarding this item with the pictures but did not received any response from their side.

So we request you pleae do the needful as customer is chasing us again and again.

Order Date: Sep 22, 2020
Order ID: 6226424410
Tracking ID: 14822206226424410

Ticket number - 1530682

We are looking forward to your reply.

Regards
Rehan

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com