Subject: RE: Late Shipping / 9615403514
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Max Ecom <[email-masked]>, "Ravi Sankar Podiyattillam" <[email-masked]>
Cc: Rehan Khan <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Dec 2020 02:32:52 +0000

Hi @Max Ecom<mailto:[email-masked]> @Ravi Sankar  Podiyattillam<mailto:[email-masked]>

Please follow SED process and cancel item 161905252 – 9615403514

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, December 6, 2020 6:23 AM
To: Jessie Caparas <[email-masked]>
Cc: Rehan Khan <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Late Shipping / 9615403514
Importance: High

External email sender, please take precaution.
Hi Jessie.

With reference to order #9615403514
Item ID; 161905252 - - Panelled Polo Neck T-shirt with Long Sleeves

The order was placed on Nov 18, 2020 but still not shipped, kindly assist us to cancel the order to refund for customer.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 2:42:53 PM
Subject: Late Shipping / 9615403514

Hi Team,

The customer has placed his order on Nov 18, 2020 but still the order has not been shipped, so we have escalated to the warehouse and they replied "Regarding this order there is no update in the system". We have also tried to cancel the order but the status shows failed.

So we request you please do the needful and help us to close this case as soon as possible.

Order Date: Nov 18, 2020
Order ID: 9615403514
Tracking ID: N/A

Ticket number - 1759521
Child Ticket number - 1766902

We are looking forward to your reply.

Regards
Rehan

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