Subject: Late Shipping / 9615403514
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Rehan Khan <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 5 Dec 2020 19:23:25 -0700 (MST)

Hi Jessie. 

With reference to order # 9615403514 
Item ID; 161905252 - - Panelled Polo Neck T-shirt with Long Sleeves 

The order was placed on Nov 18, 2020 but still not shipped, kindly assist us to cancel the order to refund for customer. 

Regards, 
Fauzan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, December 5, 2020 2:42:53 PM 
Subject: Late Shipping / 9615403514 

Hi Team, 

The customer has placed his order on Nov 18, 2020 but still the order has not been shipped, so we have escalated to the warehouse and they replied "Regarding this order there is no update in the system". We have also tried to cancel the order but the status shows failed. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Nov 18, 2020 
Order ID: 9615403514 
Tracking ID: N/A 

Ticket number - 1759521 
Child Ticket number - 1766902 

We are looking forward to your reply. 

Regards 
Rehan