Subject: [JIRA] (REL-128797) Refund rejected 3 times (6241858810)
From: "Rajesh M (Jira)" <[email-masked]>
To: "fauzan musalman" <[email-masked]>
Date: Sat, 05 Dec 2020 20:41:57 +0000

Rajesh M *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-128797 Refund rejected 3 times (6241858810) 

Rajesh M *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNWVmZjYyMmYzYjNmNGQ1ZWFhNGNmOTQ2NmFhNGZhZDgiLCJwIjoiaiJ9 )

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REL-128797 ( https://landmark.atlassian.net/browse/REL-128797?atlOrigin=eyJpIjoiNWVmZjYyMmYzYjNmNGQ1ZWFhNGNmOTQ2NmFhNGZhZDgiLCJwIjoiaiJ9 )

Refund rejected 3 times (6241858810) ( https://landmark.atlassian.net/browse/REL-128797?atlOrigin=eyJpIjoiNWVmZjYyMmYzYjNmNGQ1ZWFhNGNmOTQ2NmFhNGZhZDgiLCJwIjoiaiJ9 )
Rajesh M 12:38 am GST

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, I have shared 500+ failed transactions to them and they have processed the refund manually through the bank and It will take 8-10 days for the refund to reflect in the customer’s account.
Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-128797?atlOrigin=eyJpIjoiNWVmZjYyMmYzYjNmNGQ1ZWFhNGNmOTQ2NmFhNGZhZDgiLCJwIjoiaiJ9 )

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