Subject: Re: Initiate RTO 6239476842 / Z2238968
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 05 Dec 2020 13:17:14 +0000

Dear Shakeeb,     We have updated the status as RTO for the shared AWB number.      As of now, we are proceeding with the ticket # 180578 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/88166b88b078eacf19781fa298d3614cb50a639a9b7fb28ad93941cd1400c7b3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 5 Dec at 10:31 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear FE Team, 

  

 
 
Pl change the request & confirm once done

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Friday, December 4, 2020 8:53 PM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: Initiate RTO 6239476842 / Z2238968 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please confirm on this request. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/88166b88b078eacf19781fa298d3614cb50a639a9b7fb28ad93941cd1400c7b3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

  

 

Unfeigned Regards,

 

  

 

Ankit Mahajan

 

 
Sr. Technical Engineer

 

 
Contact #:- +91 70-6595-6595

 

 

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message
 is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 
 
On Fri, 4 Dec at 10:00 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team, 
 
Please initiate RTO for the following order :6239476842  
tracking Z2238968 
 
As per Zajil website the RTO was don on Nov 30 2020 
 
Please do the needful. 
 
Regards 
Shakeeb

 

  

 

   

 

 
 
From:
"MUBASHER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Seeta Seeta" <[email-masked]> 
Sent: Friday, December 4, 2020 8:00:58 PM 
Subject: Cancel and Refund

 

   

 
 
 Hi Team, 

 

 
 
 The customer placed order on 06/11/2020 and not delivered now he asks for cancellation and refund ASAP. 

 

 
 
 Order no 6239476842 

 
 
 AWB Z2238968 

 
 
 Ticket no 1815596 

 

 
 
 Regards. 

 

   

 

 
 
180578:211857

 

 

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