Subject: Order Delay - 6239515273
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 5 Dec 2020 05:45:20 -0700 (MST)

Hi Team, 

With reference to the order number: 6239515273 
AWB: CRDSAL0093202720 

Please assist in closing the below case. We have checked with the courier partner and they have advised that they have not received the items from WH. We then raised a child ticket to confirm whether the items are shipped or not under child ticket: 1725456 but no action taken on the same. 

Please look into this and advise. Customer is chasing for their order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 29, 2020 12:54:54 PM 
Subject: Late Shipping 

Hi Team, 

Subject : Late Shipping 

Problem Statement – Late Shipping 
Tracking ID – CRDSAL0093202720 but it shows Awaiting receiving from Sender, Sender 
Order ID --6239515273 
Assistance Required – Need urgent Shipping 
Order placed on :Nov 6, 2020 
Please update us about the delay in Shipping and arrange a delivery ASAP. 

we have forwarded the issue to warehause but we have not recieved any response yet 

Regards, 
Ezzaldeen