Subject: RE: Store Complaint - 1738508
From: Nusaybah Alzuman <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Saad Alonaizi <[email-masked]>, Qazi Mohammed <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Vickum Dissanayake <[email-masked]>
Date: Sat, 5 Dec 2020 12:23:36 +0000

Dear @Apoorv Joshi<mailto:[email-masked]>

Yes, we connected with customer and issue resolved.

please find the attached email.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 5, 2020 3:16 PM
To: Nusaybah Alzuman <[email-masked]>
Cc: Saad Alonaizi <[email-masked]>; Qazi Mohammed <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Vickum Dissanayake <[email-masked]>
Subject: Re: Store Complaint - 1738508

External email sender, please take precaution.
Dear Nusaybah,

Kindly advise if any update on the closure of the below complaint.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
To: "Nusaybah Alzuman" <[email-masked]<mailto:[email-masked]>>
Cc: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nusaybah Alzuman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Vickum Dissanayake" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 7:50:32 PM
Subject: RE: Store Complaint - 1738508

Dear Nusaybah,

Please contact the customer and close the concern.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: 27 November 2020 13:29
To: Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint - 1738508

External email sender, please take precaution.
Hi Team,

Customer reported to us that they have used a Voucher they received at Centrepoint Aziz Mall and it was redeemed but was not applied. The customer already reported the same to Mr Ahmed Zahrani (Store Manager) and was advised that they will be sharing a new voucher with the customer within 48 hours but it wasn't shared in last 16 days and customer is waiting for the same. The voucher value was SAR 300.

Customer details are as follows:
Khaled Karem
Mobile: +966 5 699-99337

Kindly contact the customer on priority and resolve the issue with them. They no longer have the invoice or voucher details with them hence unable to share the same.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Store Complaint - 1738508
From: Mangesh Gandhi <[email-masked]>
To: Nusaybah Alzuman <[email-masked]>
Cc: Arnel Navor <[email-masked]>, Qazi Mohammed <[email-masked]>, Centrepoint Azizmall <[email-masked]>
Date: Mon, 30 Nov 2020 07:36:33 +0000

HI,

As per below summary, below card has been redeemed in Aziz Mall Mall  Jeddah on 29th Nov 2020

Regards,

Mangesh M Gandhi

Extn – 4280

Cell No. 0549140173

From: Nusaybah Alzuman <[email-masked]>
Sent: Sunday, November 29, 2020 8:59 AM
To: Mangesh Gandhi <[email-masked]>
Cc: Arnel Navor <[email-masked]>; Qazi Mohammed <[email-masked]>
Subject: FW: Store Complaint - 1738508

Dear @Mangesh Gandhi<mailto:[email-masked]>,

Can you please extend the validity for attached gift card.

Serial Number: 1582606162111720001305338

Thanks

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 5:35 AM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store Complaint - 1738508

Hi @Nusaybah Alzuman<mailto:[email-masked]>,

Please assist to get this resolved.

Regards,

Malik

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 6:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint - 1738508

External email sender, please take precaution.

Hi Team,

Please assist in closing the below store complaint.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Cc: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>, "Nusaybah Alzuman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 3:59:28 PM
Subject: Store Complaint - 1738508

Hi Team,

Customer reported to us that they have used a Gift Card they received at Centrepoint Aziz Mall and it was redeemed but was not applied. The customer already reported the same to Mr Ahmed Zahrani (Store Manager) and was advised that they will be sharing a new Gift Card with the customer within 48 hours but it wasn't shared in last 16 days and customer is waiting for the same. The Gift Card value was SAR 300.

Customer details are as follows:

Khaled Karem

Mobile: +966 5 699-99337

Kindly contact the customer on priority and resolve the issue with them. They no longer have the invoice or voucher details with them hence unable to share the same.

Thank you for your help!

Regards,

Apoorv