Subject: Re: Store Complaint - 1738508
From: Apoorv Joshi <[email-masked]>
To: Nusaybah Alzuman <[email-masked]>
Cc: Saad Alonaizi <[email-masked]>, Qazi Mohammed <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Vickum Dissanayake <[email-masked]>
Date: Sat, 5 Dec 2020 05:16:09 -0700 (MST)

Dear Nusaybah, 

Kindly advise if any update on the closure of the below complaint. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Saad Alonaizi" <[email-masked]> 
To: "Nusaybah Alzuman" <[email-masked]> 
Cc: "Qazi Mohammed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nusaybah Alzuman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Vickum Dissanayake" <[email-masked]> 
Sent: Sunday, November 29, 2020 7:50:32 PM 
Subject: RE: Store Complaint - 1738508 

Dear Nusaybah, 

Please contact the customer and close the concern. 

From: Apoorv Joshi <[email-masked]> 
Sent: 27 November 2020 13:29 
To: Saad Alonaizi <[email-masked]> 
Cc: Qazi Mohammed <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Store Complaint - 1738508 

External email sender, please take precaution. 

Hi Team, 

Customer reported to us that they have used a Voucher they received at Centrepoint Aziz Mall and it was redeemed but was not applied. The customer already reported the same to Mr Ahmed Zahrani (Store Manager) and was advised that they will be sharing a new voucher with the customer within 48 hours but it wasn't shared in last 16 days and customer is waiting for the same. The voucher value was SAR 300. 

Customer details are as follows: 

Khaled Karem 

Mobile: +966 5 699-99337 

Kindly contact the customer on priority and resolve the issue with them. They no longer have the invoice or voucher details with them hence unable to share the same. 

Thank you for your help! 

Regards, 

Apoorv 
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