Subject: Re: refund return process
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 5 Dec 2020 02:31:55 -0700 (MST)

Hi Team, 

Can you please assist in closing the below case. Customer has reported returning the following item to the store but as per hybris there is no return request showing. Please find attached the return receipt that customer received at the time of returning. 
162105102 - - Jane Shilton Tote Bag with Detachable Strap 

Please look into this and assist on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, November 5, 2020 7:55:18 AM 
Subject: refund return process 

Hi Team, 

Order number : 6232167081 
Item id :162105102 - - Jane Shilton Tote Bag with Detachable Strap 

The customer returned one item to store , he got a receipt to refund the amount to his card and there is no RMA also 
there is no option to create RMA . 

Regards, 
Tawfik