Subject: Re: refund not process - 2000292036
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 5 Dec 2020 01:08:48 -0700 (MST)

Hi Team, 

Please assist in investigating the below case, the customer is saying they handed over the items. Courier is saying they do not have any record of the shipment. The items that customer returned according him are the below: 
162077165 - - Striped Sweatshirt with Long Sleeves 
162077151 - - Printed Sweatshirt with Round Neck and Long Sleeves 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 19 November, 2020 20:46:39 
Subject: refund not process 

Hi Team, 

Tracking ID - 43820032911 
Order no - 2000292036 
the customer claims that he has handed over the item . 

I forwarded the issue to aramex to check if they have received the items they replied that the shipment is not recorded in their system 
kindly check and advice 

Warm Regard, 
Ezzaldeen